We require a deposit to book and schedule your job, and half of the total upon pick-up.

              Typical deposit is $100 - you can conveniently pay your deposit with PayPal™ using your credit card, or even your checkbook, while we speak with you on the phone. A deposit is a "good faith" contract between us that gives us both a "stake" in the agreement. The deposit payment record is a record of an agreement between us. Upon booking your job, we expend time, money, and resources such as scheduling workers, data entry, contracting rental vehicles, worker's salaries, diesel fuel, and road tolls to your pickup location. If you cancel the move after we expended those resources, we would have to pass along those costs to other customers, and this would drive up everybody's costs, and our prices would not remain competitive for long.

                 Your deposit ensures us that you will call us before we commit time, energy and money to your move - if your situation changes. If extenuating circumstances arise, we will work with you - all we ask is that you communicate any schedule changes. We will call you (if you don't call us)  (48 hours) prior to your move, to confirm the job. Once confirmed, your deposit is applied to the job estimate total, and is NOT refundable. You may reschedule your move - but not cancel - at this time.

                  The foreman on the job at the pickup location will collect cash, postal money order, or cashier's check from you in the amount (including your booking deposit) of one half of the estimate price. Any packing materials you need will also have to be paid for separately at this time. We do NOT accept personal checks. At the destination, we accept ONLY cash, or Postal Money Order (no Cashier's checks, no personal checks).

Packing materials (if required) are NOT part of the estimate, and are sold separately.

                 The reason that we don't include packing materials in our estimates is that each customer has different needs. Some customers don't need many boxes, some need a few, and a few customers need many boxes. Some customers need fragile items crated for shipment; most do not.

We are NOT responsible for items that are "packed by owner" in sealed boxes whose contents are not specifically listed on the manifest.

               Most people don't know how to pack delicate items for shipment. If we don't know what is in a sealed box, the item cannot be inventoried on the manifest. In such cases, we simply inventory the box or container, put a numbered sticker on it and list it on the manifest as "PBO" (packed by owner). When you receive your shipment at the destination, you will be required to sign a release stating that all the items you shipped were received, and that all sealed "PBO" boxes or containers were received undamaged, with the seals intact.

Estimated cost of your long-distance move is based upon your inventory list, cubic feet, and actual weight.

             Until we actually see the job, the actual cost of your move may vary. Our estimate software does a good job of calculating accurate estimates - and we are contractually obligated to abide by those estimates. We pride ourselves in our "no hidden cost" estimates; all you will be charged extra for is packing supplies. However, if  you told us that you are moving a one bedroom apartment, and you actually have three bedrooms, the estimate is no longer valid, and the contract is voided. Be aware that some moving companies will "low-ball" their job estimates just to get the job, and the "fine print" in their contract charges extra for packing blankets, road tolls, fuel surcharges, and various and sundry "fees". When you learn of this, it is usually too late - the truck is being loaded and you have to move today. We don't pull any such shenanigans; we tell you your total cost up-front, as accurately as we can, and what is on this page pretty-much spells everything out.

Estimated cost of your local move is based upon hourly rate.       We estimate the hours required based upon what you tell us you have to move. The best way to do this is to call us on the phone and talk to us. (NJ: (201) 217-8766   Toll Free: (800) 671-1115) If you live within a 50-mile radius of Jersey City, you can request an on-site estimate.

The balance of your total bill is due upon delivery at the destination, prior to workers unloading the shipment.

              The foreman on the job at the destination location will collect cash, or postal money order from you for the balance of the job BEFORE the truck is unloaded. We do NOT accept personal checks. In the event of extenuating circumstances, you may pay the balance electronically, but there will be a 6% processing fee.

You will be billed for worker's time at the job site if payment at the destination is delayed.

            If the balance of the payment is not available when your delivery arrives, your shipment will NOT be unloaded. Worker's salaries cost us money, and we cannot "eat" the expense of worker's idle time. If payment is not available when the truck arrives, your shipment will be taken to a local storage facility. You will be billed for the labor to unload the shipment at the storage facility, and the cost of the storage. Please have the balance available when the delivery arrives. Call us to arrange electronic payment in case of extenuating circumstances.

Deposits or payments made here are credited towards the total amount of your balance due.

           Please call us to book (schedule) your pickup prior to making a deposit.

You may cancel your move within 72 hours of scheduled pickup, and receive a full refund of your deposit.

         We understand that extenuating circumstances arise - and we will work with you to re-schedule your move. Please give us as much notice as you can, if schedules change.

If you cancel your move less than 48 hours prior to your scheduled move,  your $100 booking deposit is NON-REFUNDABLE.

         We commit resources to servicing your move. Once those resources are committed, we have to pay for them whether we use them or not.

You may reschedule or cancel your move within 72 hours without consequence. Your booking deposit will be refunded in full.

          If you give us sufficient notice, we can un-commit or reschedule workers and not incur the expenses. Please keep an open line to us - we will work with you.

I agree with the terms and conditions outlined above and I am ready to book (schedule) my move.

Q. I have a lot of delicate glass items and collectible figurines. How do you suggest I pack them?
A. If you have the original boxes they came in, use the original packing. Pack the original boxes inside a sturdy, larger box, using bubble wrap or foam "peanuts" all around. If you don't have the original packing, use bubble wrap or crumpled or shredded newspaper to wrap each item individually, then pack the items in a sturdy box with lots of padding all around. Don't forget to mark the box "FRAGILE" - you can download and print our FRAGILE LABELS for this purpose. You can also request that we pack these items for you at additional cost.

Q. I am elderly (or handicapped) and I am physically unable to pack my apartment. Do you offer such a service?
A. Yes. Just let us know that you want US to pack your apartment for you, and you won't have to lift a finger. This service is NOT included in your estimate unless specifically noted.

Q. What is your Better Business Bureau rating?
A. Our rating is A+ Click here and see for yourself.

Q. Do you offer moving insurance?
A. We have Basic Mover's Insurance, which is automatically applied to your move at no cost to you. It is a conflict of interest (and illegal) for a moving company to offer a customer additional insurance against its own liabilities. Your homeowner's insurance may already cover this. Don't waste money needlessly. Check your policy.

Q. I am planning to move in a few months. How do I plan so that everything goes smoothly.
A. Several axioms apply: The old Murphy's Law that says "If anything can go wrong, it will", and something to the effect of ".... the well-made plans of mice and men". But seriously, a well-planned move will always go much smoother than a "spur-of-the-moment" move. To help you plan for the majority of contingencies, we have a moving checklist that you can print out.

Q. I see the letters "PBO" on my shipping manifest. What is this?
A. "PBO" stands for Packed By Owner. This designation is used as a notation to designate what items were packed by you. In your packing, you must consider that the items you pack will be subjected to the stresses of moving. Knowing how to pack fragile items is only part of the equation. You should clearly mark all boxes, and we provide self-print labels for you for this purpose. If you have any doubts, leave the boxes open and ask the foreman whether or not the contents are packed correctly.

Q. Is there anything that cannot be moved or put into storage?
A. Yes. Check our list of Prohibited Items.

Q. I am moving out of my home, but will not be ready to move into the new place for a few months. What do I do with my stuff?
A. If you are moving out of the NY / NJ / PA area and going long distance, we offer you one month of free storage in our Jersey City, NJ warehouse.

Q. I am going overseas for an extended stay and want to put my belongings into long-term storage. What is the cost?
A. Cost of storage is billed according to the floor space it occupies when efficiently stacked on a pallet. Call us for an estimate.

Q. I want to ship my furniture overseas. Do you do this? What is the cost?
A. Yes. The cost depends on the total weight, the cubic feet of the shipment, and the origin / destination.

Q. Are worker's gratuities included in my estimate?
A. No.

Q. May I tip the workers?
A. Yes. The amount of the gratuity is entirely up to you.